Services include all necessary services for a safe operation highly performant and complex networks of different service level agreements (SLA) and skills with the required reaction and terms possible Dortmund, February 22, 2010 – the COMCO AG has newly scaled their support services for 2010. You the permanent availability of all systems on the network with an individual operational concept thus secures, that is characterized as characteristic features of a preparedness and short reaction time guarantee. The range of services of support extends over the entire range of services that are necessary for the safe operation of high-performance and complex networks. For different service level agreements (SLA) and skills with the required reaction and terms can be agreed. The COMCO performance packages include: support package comfort basic: where are the support services in conjunction with the purchase of networking hardware and advanced defined hardware replacement for a period of time already in the price included. COMCO realized the first level support for this package. Support packages comfort plus and comfort premium: this performance considerably extends the level 1 support and relieves customers of virtually all tasks relating to error identification, call handling and replacement of hardware as well as their installation and configuration in context. This increases the availability of the systems and supports the customers in cost optimization to ensure the business processes.
Managed service load balancing: thus COMCO offers a service for a specific target group, which ensures a high-performance and high availability for fixed calculable costs. The lengthy and expensive development of know-how in special areas spared the customer thus, instead, he can focus on its core competencies. With the aim of, the availability, to increase performance and security, our certified specialists will first perform a needs analysis and develop on this basis then an individual support concept”, explains COMCO Executive Director Friedhelm Zawatzky-Stromberg. The entire influence factors for successful operation of the IT infrastructure are regard for principle, also incorporated best practice of our over ten years of experience in network support.” About COMCO AG: The COMCO AG, headquartered in Dortmund is a market-leading system and Software House. “The company is in the business areas of network solution provider” and business security software “part. “With the business network solution provider” the COMCO AG covers the entire spectrum of network solutions. The services range from consulting during the planning phase to implementation to service and support of the entire IT system environment here. In addition, COMCO supports its customers with network and security audits, managed IT services and training. The Division business security software”is focused on the development of security solutions for the protection of enterprise-wide data networks against internal attacks. To the cross-industry Customers include renowned media companies, banks, insurance, utilities, large retailers and companies in the automotive sector as well as country and federal authorities.